The
important bits.

When these terms apply

These Terms apply when you use this website. Additional terms apply to specific things you choose to do with us — creating an account, buying products, joining StayBliss Membership, accessing The Bliss Vault, booking a StayBliss Party, selecting a Party Package, booking Virtual Shopping, or using any other StayBliss service.

Browsing the website isn't the same as agreeing to every commercial term on this page. The specific terms of a purchase or booking — the price, what's included, and what you're committing to — are shown to you before you commit, and those terms form part of that particular transaction.

Where another StayBliss page holds the detailed policy, we summarise it here and link to it rather than repeat it. If you're ever unsure which applies, ask us.

If you're hosting a StayBliss Party, please make sure your guests are appropriate for an adult event. We'll confirm the specific guest requirements for your package with you before your booking is confirmed.

• Attempt to gain unauthorised access to any part of this website, our systems or another customer's account
• Interfere with the security of the website, or with security features we've put in place
• Use payment systems fraudulently, or with payment details you're not authorised to use
• Deliberately bypass or attempt to bypass Bliss Vault access controls
• Use someone else's account without their permission
• Maliciously scrape or harvest protected private content, member pricing or member offers
• Introduce malware, or anything else designed to damage or disrupt the site
• Use the website for any unlawful purpose

The website may occasionally be unavailable because of maintenance, technical issues, provider outages or other circumstances outside our reasonable control. We don't promise uninterrupted access, but we do try to keep any disruption short.

We work to keep the following accurate for every product:

• Descriptions
• Images
• Specifications
• Materials
• Charging information
• Water-resistance information
• Care instructions
• Safety information

Where a product has approved manufacturer information or a manual, that product-specific information is the source of truth. Our product care guides cover cleaning, charging, storage and materials.

We can tell you what a product does. We can't promise how it will feel for you. StayBliss doesn't guarantee any particular sexual, physical, emotional or therapeutic outcome, and nothing we sell or say is medical advice or treatment. If you have a health concern, please speak with an appropriate health professional.

Availability

Products can sell out, become unavailable, or be discontinued, and availability can change without notice. Our store inventory is the operational source of truth for what's available at any moment, and we don't guarantee that a product will remain available.

Prices on this website are shown in Australian dollars (AUD) unless we clearly state otherwise.

We can change prices for future purchases. A price change doesn't apply retrospectively to an order we've already accepted.

Member pricing

Some products and offers inside The Bliss Vault may have member-only pricing. Member pricing applies only where it's actually configured for that product or offer, and it can vary. It doesn't mean every product is discounted, and we don't promise a permanent or fixed member discount.

Payment

Payments are processed through the payment methods configured in our checkout. You'll see the available options before you pay. StayBliss doesn't store your full card details — those are handled by the payment provider processing your transaction.

When you place an order, we'll send you an order confirmation acknowledging that we've received it. There are limited situations where we may not be able to accept or complete an order:

• Your payment doesn't complete successfully
• The product is unavailable or out of stock
• We reasonably suspect fraud, or a security or payment issue
• A legal restriction applies to the order
• There's an obvious genuine technical or pricing error

If that happens, we'll contact you and either resolve it with you or arrange an appropriate remedy for any payment already taken. Anything we do here remains subject to applicable law, including your rights under Australian Consumer Law.

Need to change or cancel an order? Contact us as soon as you can. If it hasn't entered fulfilment yet, we may be able to help — see shipping for how that works.

We don't repeat rates and timeframes here, because they change. Read shipping + delivery for the current position.

Delivery timeframes shown anywhere on this website are estimates, not guarantees, unless we specifically say a particular service is guaranteed. Carrier delays, peak periods, weather and regional conditions can all affect delivery. If something looks wrong with your delivery, contact us with your order number.

The full detail lives on returns. If a product arrives faulty, damaged or incorrect, contact us with your order number and photos where you can.

• It applies to eligible pleasure products.
• You contact us within 30 days of delivery.
• You contact us before sending anything back.
• Return postage under the Guarantee is paid by you.
• Approved claims receive StayBliss store credit — not a cash refund.
• Store credit can be used across the StayBliss range.
• Faulty, damaged, defective or incorrect products are handled separately.
• Your statutory rights are unaffected.

Eligibility and the condition a product needs to be in are set per product and confirmed with you when you make a claim. Full detail on returns + the Pleasure Guarantee.

What membership includes:

• Private access to The Bliss Vault
• Exclusive member pricing where it's configured
• A collection that's added to on an ongoing basis
• Personalised product guidance and recommendations
• One complimentary 30-minute private virtual shopping consultation when you join

The complimentary consultation is a joining benefit — one per membership, not a recurring entitlement. Additional consultations are $100 and include $50 StayBliss product credit.

Member pricing and member offers apply where configured. They can change, and they don't apply to every product.

Renewal

StayBliss Membership is $59 for 12 months and does not automatically renew. We'll send you a renewal invitation as your membership nears its expiry, and it's entirely your choice whether you take it up. No surprise billing.

Cancellation + refunds

You can cancel your membership at any time by contacting us. Cancelling stops any future renewal, and any renewal contact where applicable.

Read more on membership.

Please don't:

• Share your login credentials improperly
• Bypass, or try to bypass, Vault access controls
• Obtain or attempt unauthorised access
• Scrape protected Vault pricing, offers or data

Vault products, pricing and offers can change. Member offers apply only while they're active, only to eligible products and customers, and according to the conditions of that specific promotion. We don't promise continuous discounts or ongoing promotions.

More about what's inside on The Bliss Vault.

Packages can differ in price, per-person pricing, guest minimums, duration, products, activities, entertainment, venue components, partner components, upgrades, credits and booking requirements. The package you select — together with the price and inclusions shown or confirmed to you before you book — forms part of that booking.

Package terms

Each package carries its own written terms. Where a package's commercial terms haven't been published yet, we'll confirm them with you in writing before you commit to anything.

We introduce new experiences from time to time. Each one gets its own terms rather than inheriting another package's.

Pricing

Party pricing can depend on the package you select, guest numbers, location, venue, optional upgrades and any third-party experience components. Where a package is advertised using a "from" price, we'll clearly identify what's included at that starting price. The final price is confirmed with you before you commit.

The House Party is secured with a $100 booking fee, redeemable against product purchased on the night. The Main Event and StayBliss on the Harbour are quoted experiences: once you accept your quote, a non-refundable deposit applies, with the amount stated in that quote. The balance and any payment schedule are set out in your individual booking confirmation.

What's included

Every package states, in writing:

• What's included
• What isn't included
• Duration
• Guest requirements
• Venue or location requirements
• Available upgrades
• Payment requirements
• Any relevant third-party conditions

Partners

Some packages may involve third-party partners. Where that's the case, their availability can affect whether we can confirm your booking, their venue and safety rules may apply on the day, and their own disclosed terms may apply to that part of the experience. Third-party involvement doesn't act as a blanket exclusion of StayBliss's responsibility for what we provide.

• Venues
• On-water operators
• Entertainers
• Catering providers
• Photographers
• Other experience partners

Booking confirmation

Submitting a party enquiry does not confirm a booking. A booking is confirmed only through our final booking process. Where relevant, your confirmation will identify:

• The package you've selected
• The date
• The location
• Guest numbers and any guest minimum
• The package price
• Any deposit or booking fee
• What's included
• Any upgrades you've added
• The cancellation and rescheduling terms for that package

Booking fees + deposits

Future packages may use different deposits, booking fees or payment schedules, so don't assume every package works the same way. The terms shown for your selected package apply.

The House Party $100 booking fee secures your date and is credited against the host's product purchase on the night. Cancel 14 or more days before your date and we'll refund the $100 or transfer it once to another date, your choice. Cancel 7–13 days before, and the fee can be transferred once to another available date but isn't refunded in cash. Cancel with less than 7 days' notice, or if nobody's there on the night, and the fee is forfeited. If StayBliss cancels, you choose a full refund or a transfer. In genuine emergencies we retain discretion to transfer your booking.

Host rewards

Hosts currently receive $20 StayBliss credit for each qualifying bundle purchased at their party. Qualifying conditions are confirmed with your booking. This isn't a cash commission, and it doesn't apply automatically to every purchase or every package.

Changes to your booking

If you'd like to change your package, guest numbers, date, location, venue or upgrades, tell us as early as you can. Changes can affect price and availability, and we can't guarantee every change can be accommodated. Any additional charge will be confirmed with you before it's incurred.

Cancelling or rescheduling

House Party cancellations follow the booking fee terms above. For The Main Event and StayBliss on the Harbour, the deposit is non-refundable once your quote is accepted, and any third-party costs already committed on your behalf — venues, on-water operators, entertainment, catering — are also non-refundable. The cancellation terms that apply to your booking are stated in your booking confirmation.

Your venue

You're responsible for checking that you're allowed to host your chosen experience at your venue or accommodation. Venue rules still apply, and we can't override the policies of an Airbnb, a hotel, a venue or applicable law. If you're not sure, check first — it's a much better conversation to have before the night.

More about the experience on parties.

To be clear about the numbers: the consultation costs $100 and includes $50 StayBliss product credit. The consultation doesn't cost $50. Bliss Vault members receive one complimentary 30-minute consultation when they join; additional consultations are $100 and include $50 StayBliss product credit.

A private virtual shopping consultation runs for 30 minutes, one-on-one via Google Meet.

Consultations are held on Google Meet. Your Google Meet link is included in the booking confirmation you receive after booking, and appointments are booked and paid for through our Google appointment booking page (payment is processed by Stripe).

A consultation is shopping guidance. It isn't therapy, medical care, healthcare or sexual-health treatment. We can talk you through products, materials and what suits what you're after — we can't give you clinical advice, and we won't pretend to. If you have a health concern, please speak with an appropriate health professional.

Reschedule with 24+ hours' notice — email hello@staybliss.com.au and we'll arrange another time. Less than 24 hours' notice or a missed appointment may result in the consultation being forfeited. Bliss Vault members using their complimentary consultation may lose that complimentary session if it is forfeited.

More on Virtual Shopping.

A promotion may have its own dates, eligibility, product exclusions, membership restrictions or redemption rules. Only the conditions actually stated for that promotion apply to it.

Where a promotion is genuinely time-limited or limited in stock, we'll say so honestly rather than manufacture urgency.

Store credit doesn't replace a statutory remedy. If you're entitled to a repair, replacement, refund or other remedy under Australian Consumer Law, store credit isn't a substitute for it.

Gift cards

Please take reasonable care with your password and login details, and don't share them. If you think someone has accessed your account without permission, or you notice activity you don't recognise, contact us and we'll help you sort it out.

We won't hold you responsible for circumstances genuinely outside your control. How we handle your account information is set out in our privacy policy.

Suspension

We may need to restrict account or Vault access for legitimate reasons, including:

• Fraud, or reasonably suspected fraud
• A serious security risk
• Serious misuse of the website or our services
• Unauthorised access, or attempted access, to The Bliss Vault
• A legal requirement that applies to us

Assets that may be protected include:

• The StayBliss name
• Our logos
• Our brand pattern
• Our illustrations
• Our photography
• Product artwork we own or licence
• Website copy
• Other creative assets we own or licence

Please don't copy, reproduce or use our brand assets or website content commercially without our permission. We only claim rights in what we actually own or licence — some product imagery and brand material belongs to the brands we stock, and their rights are theirs.

If you send us a review, image, video, testimonial, support photo or message, we use it for the purpose you sent it for. Support content — the photo of a faulty product, the message about your order — is not repurposed for public marketing. If we'd ever like to use something you've shared in our marketing, we'll ask you first.

Reviews

Any review or testimonial we display will be genuine. We don't write fake reviews, and we don't remove honest feedback simply because it's negative. If a review is ever incentivised in any way, we'll disclose that.

How we handle information you send us is covered in our privacy policy.

• Ecommerce
• Payments
• Shipping + fulfilment
• Email
• Hosting
• Analytics
• Partner experiences

We may update these Terms. An updated version applies from the date it's published on this page, and it doesn't retrospectively change a purchase or booking you've already made.

Where a change materially affects something you've already paid for — a membership, a booked party, a booked appointment — we'll treat that carefully and give you appropriate notice.

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales. Australian Consumer Law applies where relevant.

If something goes wrong

Tell us first. Genuinely — most things get sorted with one email. Contact us at hello@staybliss.com.au or through our contact page and we'll work through it with you.

Email hello@staybliss.com.au or use our contact page. A real person reads it.

Related pages: shipping, returns, privacy and FAQs.