Question 1

What is StayBliss?

Accepted Answer

StayBliss is an Australian-owned, women-led pleasure, self-care and experiences brand. We offer private StayBliss Parties, one-on-one Virtual Shopping, annual Membership, and access to our private members-only collection, The Bliss Vault.

Question 2

Is StayBliss an adult store?

Accepted Answer

Not in the traditional sense. StayBliss was created to make shopping for pleasure products feel personal, private, fun and judgement-free. Our public brand is about self-care, connection, celebrations and private shopping — the complete collection lives inside The Bliss Vault.

Question 3

Who can shop with StayBliss?

Accepted Answer

Adults who are legally permitted to purchase the products StayBliss offers. Everyone is welcome here — all bodies, all relationship set-ups, all experience levels.

Question 4

Do I need to know what I want?

Accepted Answer

Absolutely not. That's kind of the point. You can browse privately as a member, come to a StayBliss Party, or book a one-on-one Virtual Shopping appointment for personalised recommendations.

Question 5

Where is StayBliss based?

Accepted Answer

StayBliss is Australian owned and operated. Our HQ is in Surry Hills, Sydney, our warehouses are in NSW, and our team works across Australia.

Question 6

What is a StayBliss Party?

Accepted Answer

A private StayBliss shopping experience brought to your group. Expect laughs, conversation, games, product discovery, and the chance for every guest to shop privately.

Question 7

What occasions can I book a StayBliss Party for?

Accepted Answer

Hens parties, birthdays, divorce celebrations, girls' nights, milestones and just-because gatherings — and plenty of reasons we haven't listed. If you've got people and a private space, there's an occasion in there somewhere.

Question 8

How many guests should I have at a StayBliss Party?

Accepted Answer

Around 10 guests or more is recommended, and roughly 15+ is ideal for the full party atmosphere.

Question 9

How long does a StayBliss Party run?

Accepted Answer

Approximately 3–4 hours.

Question 10

How much does it cost to book a StayBliss Party?

Accepted Answer

There are three ways to StayBliss. The House Party has a $100 booking fee that's redeemable against product purchased on the night. The Main Event starts from $50 per person. StayBliss on the Harbour starts from $300 per person, with final pricing confirmed by quote.

Question 11

What are the conditions on the booking fee?

Accepted Answer

For a House Party, the $100 secures your date and is credited against the host's product purchase on the night. Cancel 14+ days out and we'll refund it or transfer it once to another date. Cancel 7–13 days out and it transfers once to another available date, with no cash refund. Less than 7 days or a no-show, and it's forfeited. If StayBliss cancels, you choose a refund or a transfer. The Main Event and Harbour experiences are quoted, with a non-refundable deposit stated in your quote.

Question 12

Can guests buy products on the night?

Accepted Answer

Yes. Guests can shop during the experience, and selected available products can be taken home that night — subject to stock on the night.

Question 13

Is shopping at a party private?

Accepted Answer

Yes. The social part is shared, but every guest gets the chance to shop privately with their StayBliss host — no public ordering in front of the group.

Question 14

Does the host receive anything?

Accepted Answer

Hosts can earn $20 StayBliss credit for each qualifying bundle purchased at their party.

Question 15

Where are StayBliss Parties available?

Accepted Answer

Current service areas include regions across NSW, QLD, VIC and WA. Availability depends on location — send us your suburb or event location and we'll confirm whether we can come to you.

Question 16

Can you come to an Airbnb or private venue?

Accepted Answer

Often, yes — it depends on the venue and its rules. Please confirm your accommodation or venue permits an event like this, as StayBliss can't override venue policies.

Question 17

Do you do hens parties?

Accepted Answer

Absolutely. Hens parties are one of our favourite reasons to show up.

Question 18

Can we drink during the party?

Accepted Answer

Guests and hosts need to follow their venue's rules and applicable laws. StayBliss doesn't supply alcohol as part of the experience.

Question 19

What is a private virtual shopping consultation?

Accepted Answer

A private one-on-one StayBliss shopping consultation from home. You can talk through what you're looking for, ask questions privately, and get personalised product recommendations from your Bliss Babe.

Question 20

How much does a private virtual shopping consultation cost?

Accepted Answer

$100 to book. Your consultation includes $50 StayBliss product credit to use towards products purchased through your consultation.

Question 21

What is the $50 product credit?

Accepted Answer

It's StayBliss product credit included with your $100 consultation, to put towards products purchased through your consultation. The consultation is $100 — it doesn't cost $50.

Question 22

Do Bliss Vault members receive a consultation?

Accepted Answer

Yes. Every new Bliss Vault member receives one complimentary 30-minute private virtual shopping consultation when they join. It's a joining benefit, not a recurring one. Sign in to the Bliss Vault, where your member booking link lets you book your complimentary session with no consultation fee — don't use the paid public booking page for it.

Question 23

What happens after my complimentary consultation?

Accepted Answer

You can book additional private consultations any time. Each is $100 and includes $50 product credit.

Question 24

How long is a private virtual shopping consultation?

Accepted Answer

30 minutes. Long enough to get into what you're looking for; short enough to fit into your lunch break.

Question 25

What platform is the consultation held on?

Accepted Answer

Google Meet. Your Google Meet link is included in the booking confirmation you receive after booking.

Question 26

How do I pay for my consultation?

Accepted Answer

Payment is required at booking and is handled securely through Stripe within the Google appointment booking flow.

Question 27

Is my consultation private?

Accepted Answer

Yes. Your consultation is one-on-one with your Bliss Babe, unless you choose to include another participant.

Question 28

Can couples book a consultation?

Accepted Answer

Yes. A consultation works well for couples — shop together, or nominate one person as Chief Research Officer.

Question 29

Can I book a consultation if I'm buying a gift?

Accepted Answer

Yes. Gift shopping is one of our favourite briefs — bring what you know about them and we'll do the rest.

Question 30

Do I have to buy something during my consultation?

Accepted Answer

No. Your $50 product credit is there if you'd like to use it, and there's never any pressure to purchase.

Question 31

Are consultations available Australia-wide?

Accepted Answer

Yes. StayBliss private virtual shopping consultations are available Australia-wide.

Question 32

Can I reschedule my consultation?

Accepted Answer

Reschedule with 24+ hours' notice — email hello@staybliss.com.au and we'll arrange another time. Less than 24 hours' notice or a missed appointment may result in the consultation being forfeited. Bliss Vault members using their complimentary consultation may lose that complimentary session if it is forfeited.

Question 33

How much is StayBliss Membership?

Accepted Answer

StayBliss Membership is $59 per year.

Question 34

What does my Bliss Vault membership include?

Accepted Answer

Private access to The Bliss Vault, exclusive member pricing, a constantly evolving collection of new products, personalised product guidance, and one complimentary 30-minute private virtual shopping consultation when you join.

Question 35

What is The Bliss Vault?

Accepted Answer

The Bliss Vault is your private way to shop StayBliss — a members-only shopping space with exclusive member pricing, an ever-evolving collection and personal guidance whenever you'd like it. It's a private, personal experience rather than a public product catalogue.

Question 36

Do I receive a consultation when I join?

Accepted Answer

Yes. Membership begins with one complimentary 30-minute private virtual shopping consultation — a relaxed one-on-one where you can ask questions privately and receive personalised recommendations.

Question 37

What happens after my complimentary consultation?

Accepted Answer

You're welcome to book additional private consultations whenever you like. Each is $100 and includes $50 product credit.

Question 38

Do Bliss Vault members receive exclusive pricing?

Accepted Answer

Yes. Exclusive member pricing applies to the collection inside The Bliss Vault.

Question 39

How often are new products added to the Vault?

Accepted Answer

The collection evolves continually — new products are added to the Vault as they join the StayBliss range.

Question 40

Does StayBliss Membership automatically renew?

Accepted Answer

No. StayBliss Membership is $59 for 12 months and does not automatically renew. We'll send you a renewal invitation as your membership nears expiry — it's entirely your choice. No surprise billing.

Question 41

Can I cancel my membership?

Accepted Answer

Yes, at any time — just get in touch. Cancelling prevents any future renewal, and your Bliss Vault access continues until the end of the 12-month period you've paid for.

Question 42

Is StayBliss Membership refundable?

Accepted Answer

The membership fee is generally non-refundable once Bliss Vault access has been activated, subject to your rights under Australian Consumer Law. If we end your membership and you haven't done anything wrong, we'll deal fairly with the unused portion.

Question 43

Do I need membership to book a StayBliss Party?

Accepted Answer

No. StayBliss Parties are a separate service — anyone can book one.

Question 44

Do I need membership to book a private consultation?

Accepted Answer

No. Anyone can book a private virtual shopping consultation for $100, which includes $50 product credit. Membership simply begins with a complimentary 30-minute consultation.

Question 45

Why can't I see all the products?

Accepted Answer

Because The Bliss Vault is private. It's reserved for active StayBliss members, along with exclusive member pricing and personal guidance.

Question 46

What's inside The Bliss Vault?

Accepted Answer

An ever-evolving private StayBliss collection, exclusive member pricing, personalised product guidance, and your complimentary 30-minute consultation when you join.

Question 47

Are Vault prices different?

Accepted Answer

Some products may have member-only pricing where it's configured. Not every product is discounted.

Question 48

Do Vault offers change?

Accepted Answer

Yes. Member offers can change, and only genuine active offers are shown in the Vault.

Question 49

How will my order arrive?

Accepted Answer

In plain, discreet external packaging with nothing on the outside indicating what's inside. We ship with Australia Post, and other reputable carriers where required.

Question 50

How long does shipping take?

Accepted Answer

We generally dispatch within 1–2 business days. Standard delivery is approximately 2–7 business days after dispatch and express approximately 1–3 business days, depending on your destination. Regional and remote areas may take longer.

Question 51

How much is shipping?

Accepted Answer

Standard shipping is $9.95 Australia-wide, express is $14.95, and standard shipping is free on orders over $150.

Question 52

Do you ship Australia-wide?

Accepted Answer

Yes, we ship Australia-wide. Regional and remote areas may take a little longer to arrive.

Question 53

How do I track my order?

Accepted Answer

Tracking is emailed to you automatically once your order is dispatched. If you can't find it, contact us with your order number and we'll send it through.

Question 54

Can I change my order after placing it?

Accepted Answer

Contact us as soon as possible. If your order has not entered fulfilment, we may be able to help — we can't guarantee changes once it's moving.

Question 55

I bought something at a party. Do I have to wait for delivery?

Accepted Answer

If the product you chose is available to take home on the night, no — it leaves with you. That's one of our favourite bits. Availability depends on stock on the night.

Question 56

How do I clean my product?

Accepted Answer

Product care varies by item. Follow the care instructions supplied with your product and on its product page — there's no single method that suits the whole collection.

Question 57

Are all products waterproof?

Accepted Answer

No. Water resistance varies by product. Always check the individual product specifications before exposing it to water.

Question 58

Can I use products in the shower?

Accepted Answer

Only if that specific product's water-resistance rating and instructions allow it. A product rated IPX5, for example, may be shower-friendly according to its own instructions — that can never be assumed across the collection.

Question 59

What lube should I use?

Accepted Answer

It depends on your product's material. Check the instructions supplied with your product and its product page before pairing it with a lubricant.

Question 60

How do I charge my product?

Accepted Answer

Charging method and charge time vary by product. Use the charger supplied with your product and follow its specific instructions.

Question 61

Where can I find product instructions?

Accepted Answer

Instructions come with your product, and product-specific guidance lives on our product care page and on each Vault product page.

Question 62

My product isn't working. What should I do?

Accepted Answer

First, check the product's charging and operating instructions — a flat battery is the usual culprit. Still refusing to cooperate? Contact us and we'll help troubleshoot.

Question 63

What are my rights if something is wrong with my order?

Accepted Answer

StayBliss customers retain any rights and remedies available under Australian Consumer Law. If something arrives faulty, damaged or not as described, contact us and we'll work through it with you.

Question 64

What is the StayBliss returns policy?

Accepted Answer

Because of the intimate nature of our products, we don't accept ordinary change-of-mind returns on intimate products. Instead, StayBliss pleasure devices marked with the 30-Day Pleasure Guarantee can be claimed within 30 days of delivery for StayBliss store credit, valid 12 months, with return postage at your cost. Faulty products are handled separately under Australian Consumer Law.

Questions?We've heard worse.

New here?Cute. Come in.

Let's talkparties.

Just you +your Bliss Babe.

Wantthe key?

Behindthe door.

Still confused? Fair.

Where'smy Bliss?

Look afteryour Bliss.

Somethingnot right?

Your business isyour business.

Found your answer?Good.

Questions?We've heard worse.

New here?Cute. Come in.

What is StayBliss?

Is StayBliss an adult store?

Who can shop with StayBliss?

Do I need to know what I want?

Where is StayBliss based?

Let's talkparties.

What is a StayBliss Party?

What occasions can I book a StayBliss Party for?

How many guests should I have at a StayBliss Party?

How long does a StayBliss Party run?

How much does it cost to book a StayBliss Party?

What are the conditions on the booking fee?

Can guests buy products on the night?

Is shopping at a party private?

Does the host receive anything?

Where are StayBliss Parties available?

Can you come to an Airbnb or private venue?

Do you do hens parties?

Can we drink during the party?

Just you +your Bliss Babe.

What is a private virtual shopping consultation?

How much does a private virtual shopping consultation cost?

What is the $50 product credit?

Do Bliss Vault members receive a consultation?

What happens after my complimentary consultation?

How long is a private virtual shopping consultation?

What platform is the consultation held on?

How do I pay for my consultation?

Is my consultation private?

Can couples book a consultation?

Can I book a consultation if I'm buying a gift?

Do I have to buy something during my consultation?

Are consultations available Australia-wide?

Can I reschedule my consultation?

Wantthe key?

How much is StayBliss Membership?

What does my Bliss Vault membership include?

What is The Bliss Vault?

Do I receive a consultation when I join?

What happens after my complimentary consultation?

Do Bliss Vault members receive exclusive pricing?

How often are new products added to the Vault?

How do I access The Bliss Vault?

Does StayBliss Membership automatically renew?

Can I cancel my membership?

Is StayBliss Membership refundable?

Do I need membership to book a StayBliss Party?

Do I need membership to book a private consultation?

Behindthe door.

Why can't I see all the products?

What's inside The Bliss Vault?

Can I share my Vault login?

I'm a member but the Vault is locked. What do I do?

Are Vault prices different?

Do Vault offers change?

Still confused? Fair.

Where'smy Bliss?

How will my order arrive?

How long does shipping take?

How much is shipping?

Do you ship Australia-wide?

How do I track my order?

Can I change my order after placing it?

I bought something at a party. Do I have to wait for delivery?

Look afteryour Bliss.

How do I clean my product?

Are all products waterproof?

Can I use products in the shower?

What lube should I use?

How do I charge my product?

Where can I find product instructions?

My product isn't working. What should I do?

Somethingnot right?

What are my rights if something is wrong with my order?

What is the StayBliss returns policy?

Your business isyour business.

Is my shopping private?

How is my personal information handled?