Your business
is your business.

Australian privacy obligations can depend on things like a business's annual turnover and the activities it carries out. We're confirming exactly which requirements apply to StayBliss, and this page will be updated to reflect that. Whatever the outcome, we handle your information carefully and only in the ways described below.

We only collect what we genuinely need for the thing you've asked us to do. If a field on one of our forms is optional, you can leave it blank.

• Please only give us the information reasonably necessary for your enquiry, order or appointment.
• We don't ask you to submit intimate, medical or highly personal detail through our website forms, and you shouldn't.
• Free-text fields on our forms are optional. Share only what you're comfortable sharing.
• If you'd rather discuss something privately, a Virtual Shopping appointment or a direct email is a better place than a website form.

Where information a customer chooses to give us may fall into a more protected category under applicable Australian privacy law, our handling of it is being reviewed against those requirements before this policy is finalised. We'd rather tell you that plainly than write something we can't stand behind.

• Forms on this website, including enquiry and signup forms
• Checkout and orders, once our store is live
• Customer accounts
• Membership and Bliss Vault registration
• Virtual Shopping enquiries
• Party enquiries
• Customer support conversations
• Email you send us directly
• Marketing signup, where you opt in
• Essential cookies and standard server logs when you browse the site

We may also receive information from providers who help us run StayBliss — for example, a delivery partner confirming that your parcel arrived.

• Provide the products and services you ask us for
• Process and fulfil your orders
• Communicate with you about your order
• Respond to your enquiries
• Organise and run StayBliss Parties and Virtual Shopping appointments
• Manage customer accounts
• Manage membership and Bliss Vault access
• Provide product and order support
• Issue approved store credit under the 30-Day Pleasure Guarantee
• Protect our site and customers from fraud, spam and abuse
• Understand and improve how our website and service perform
• Send marketing communications where you've given us permission
• Meet obligations that apply to us under applicable law

We don't use your information for unrelated purposes, and we don't sell your personal information.

• Marketing consent is separate. Our forms use optional marketing checkboxes, and we never pre-tick them.
• An enquiry, order, membership or support request on its own doesn't add you to our marketing list.
• Every marketing email includes a clear way to unsubscribe, and you can also just email us and ask.
• Unsubscribing from marketing doesn't stop essential messages about an order or booking you've made.

Shopify is intended to handle our core ecommerce functions — products, orders, checkout, customer accounts and membership-related commerce information where configured. When you create an account or place an order, that information is held in that platform as part of running our store. This integration is still being connected, and we'll update this page as it goes live.

Access to The Bliss Vault is checked on our server, not in your browser. Your device never decides whether you're a member — that's confirmed on our side each time. We don't publish the technical detail of those checks, because doing so would only help people trying to get around them.

StayBliss does not store your full card number or payment credentials. When you pay, your payment details are handled by the payment provider processing that transaction. We receive confirmation of the payment and the order information we need to fulfil it.

You can manage or clear cookies through your browser settings. Blocking essential cookies may stop parts of the site working properly.

• Service providers who help us run StayBliss, and only so they can do that work
• Payment providers, to process your payment
• Delivery partners, to get your order to you
• Professional advisers, where we genuinely need advice
• Anyone we're required or authorised to disclose to under applicable law

Providers who handle information for us are expected to use it only for the service they provide to StayBliss. We name specific providers on this page once they're actually connected, rather than listing services we don't use.

StayBliss is Australian owned and operated, with our HQ in Surry Hills and warehousing in NSW. Many of the platforms modern businesses rely on — ecommerce, hosting, email — are global services that may store or process information outside Australia.

• Requests and form submissions are validated on the server, not just in your browser
• Access to customer information is restricted to people who need it to do their job
• Rate limiting and spam protections on public forms
• Authentication and membership checks are performed server-side
• Encrypted connections between your browser and our site

We take protecting your information seriously and use reasonable technical and organisational measures to do it. No website or online service can be guaranteed to be completely secure, and we won't pretend otherwise. If you're ever concerned about the security of your information, contact us.

Email hello@staybliss.com.au or use our contact page. It helps if you tell us what you're after — for example, your order details or the enquiry you're asking about. We may need to confirm who you are before we share information with you.

You can also ask us to delete information we hold about you. We'll work through the request with you, keeping in mind that some records need to be retained for legal, tax or legitimate business record-keeping reasons. We won't promise to erase something we're required to keep.

We don't knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at hello@staybliss.com.au and we'll look into it.

Any updated version applies from the date it's published on this page. Where a change is significant, we'll make that clear.

Email hello@staybliss.com.au or use our contact page and tell us what's on your mind. We'll review any privacy question or complaint and respond appropriately.

If we haven't resolved something to your satisfaction, let us know — we'd like the chance to put it right. Where external complaint options apply to us, we'll set them out here once our privacy obligations have been confirmed.