Shipping + Delivery
Your bliss
is on the way.
Waiting is the worst part.
Everything you need to know about shipping, tracking and getting your order from us to you.
The essentials
The quick version.
Delivery area
Australia-wide.
Shipping cost
$9.95 standard, $14.95 express, free standard shipping on orders over $150.
Shipping options are always shown in checkout before you pay.
Dispatch
Generally 1–2 business days.
Tracking
Tracking is emailed to you automatically once your order is dispatched.
Discreet packaging
Plain, discreet external packaging with nothing on the outside indicating what's inside.
Need a straight answer today?
Send us your postcode or order number and we’ll confirm it for you.
Where we ship
Where are we
sending it?
StayBliss is Australian owned and operated, with our HQ in Surry Hills and warehousing in NSW.
- Australian delivery
- Australia-wide.
- Regional + remote areas
- Regional and remote areas may take longer than the estimates above.
- PO Boxes
- Being finalised — ask us and we'll confirm.
- Parcel Lockers
- Being finalised — ask us and we'll confirm.
- International delivery
- Being finalised — ask us and we'll confirm.
Cost
What’s the damage?
Shipping damage. Behave.
Standard shipping
$9.95
Flat rate, Australia-wide.
Express shipping
$14.95
Flat rate, Australia-wide.
Free shipping
Orders $150+
Free standard shipping. Express upgrades still apply.
Dispatch + delivery
Packed with love.
And a little urgency.
There are two clocks, and they’re not the same one. First we pack and dispatch your order. Then the carrier delivers it.
Order processing + dispatch
Orders are generally dispatched within Generally 1–2 business days..
Carrier delivery
Once dispatched, estimated delivery is Standard is approximately 2–7 business days after dispatch, express approximately 1–3 business days after dispatch, depending on your destination.. Estimates only — carriers don't take instructions from us.
Carrier: Australia Post, with other reputable carriers used where required.
Tracking
Stalk your parcel.
Not your ex.
Once your order is dispatched, tracking information is provided through our genuine order fulfilment flow.
Tracking is emailed to you automatically once your order is dispatched.
Discreet delivery
Your business
is your business.
We understand that some customers would rather their shopping stayed private. That’s not a strange request. It’s most of them.
Plain, discreet external packaging with nothing on the outside indicating what's inside.
What’s inside is between you and the box.
At a party
Bought it
at a party?
Guests at StayBliss Parties may be able to purchase selected products and take them home that night, subject to stock availability.
No postage stalking required.
Products purchased at a StayBliss party leave with you on the night, so no shipping applies. If something needs to be ordered in afterwards, our standard shipping rates and timeframes apply.
If something goes sideways
Let’s sort it out.
Wrong
address?Contact us as soon as possible.
If your order hasn't entered fulfilment yet, we may be able to update the delivery details. Once an order has been dispatched, changes may no longer be possible and may depend on the carrier.
Taking its
sweet time?Delivery estimates can occasionally be affected by carrier delays, peak periods, weather, regional delivery conditions and other factors outside our control.
If tracking hasn't updated or your parcel appears unusually delayed, contact us and we'll help look into it.
Gone
missing?Check your tracking information first, then check the delivery location — including with anyone else at the address and any safe drop spot.
If your parcel still can't be located, contact us with your order number and we'll help from there.
Not how we
sent it?If your parcel arrives damaged, contact us promptly. It helps to have your order number, a short description of the damage and photographs where relevant.
Nothing here limits your rights under Australian Consumer Law.
Changed
your mind?Contact us as soon as possible. If your order hasn't entered fulfilment, we may be able to help.
Once processing or dispatch has begun, changes may not be possible.
Nothing on this page is intended to exclude any rights or remedies available under Australian Consumer Law.
Where’s
my bliss?
Order playing hide-and-seek?
Send us the details and we’ll take a look.
Worththe wait.
We promise the box is more interesting than the tracking page.